Support Service
Cherson Support & Maintenance Services
With Cherson Support Services, you can operate with peace of mind knowing that Cherson will support you through the entire product lifecycle—from initial planning and installation to migration, ongoing support, asset retirement, and recycling.
Warranty & Maintenance Options
To help you manage and maintain your technology, we offer tiered options to meet your unique operational requirements:
-
Standard Warranty: Covers factory defects and hardware failures under normal operating conditions. This ensures your devices perform to original specifications from day one.
-
Comprehensive Warranty: Goes beyond the basics to cover accidental damage (such as drops or spills) and normal wear and tear. This plan is designed to eliminate unpredictable repair costs.
-
Additional Maintenance Service: For long-term reliability, customers can choose to join our additional maintenance program. This proactive service includes regular health checks and preventative upkeep to maximize the lifespan of your hardware.
Return and Exchange Policy
We stand behind the quality of our products. If you receive a product that is non-functional or defective:
-
Defective Goods: Cherson allows for the return or exchange of goods found to be defective upon arrival or during the initial operation period.
-
Mutual Agreement: Returns and exchanges are processed based on a mutual agreement between the customer and Cherson. Once the defect is verified and the terms are agreed upon by both parties, we will facilitate a replacement or return promptly to ensure your operations are not disrupted.
Per-Incident Repair
Cherson has you covered even when your devices are not under contract. If your device is out of warranty or the specific repair is not covered by your current plan, Cherson offers convenient repair services on a per-incident basis.
Professional Service Plans
Under the umbrella of Support Services, Edge Services offers a diverse range of maintenance plans tailored for your Cherson mobile devices, printers, and scanners.
Other services offered to support your operations:
-
On-Site Service: Certified experts travel directly to your location for immediate maintenance or repair, reducing downtime and logistics hassles.
The Cherson Commitment
At every stage, Cherson Edge Services give you the confidence of having world-class technology combined with service and support plans that will maximize the uptime and the return on investment (ROI) for your devices.